Warranty Information & Resources

We understand that you may have questions as it relates to your SunPower warranty. The following information and resources will help you navigate manufacturing warranties and service providers that can continue to support your SunPower system.

We are working diligently to expand these resources, and we will continue to provide additional information regarding your SunPower manufacturing warranty and service providers as it becomes available.

Please reference your closing packet for specific manufacturers of the components in your SunPower system.

Aurora PVI Models

Fimer will honor the terms of the product warranty for the Aurora PVI model units used in SunPower solar systems and ensure product availability to service warranty claims at this time.

If you have further questions, you can create a support ticket at Fimer Submit Your Inquiry or call Fimer at 877-261-1374.

Enphase Microinverter Warranty

Enphase Energy will continue to honor the terms of the product warranty for Enphase microinverters used in SunPower solar systems and ensure product availability to service warranty claims as well as support expansion of systems at this time.

For further questions, email spwrquery@enphaseenergy.com or call 510-945-6752.

Fronius IG Plus A inverters and SunPower SPR inverters (manufactured by Fronius)

Fronius will honor the terms of the product warranty for Fronius IG Plus A inverters and SunPower SPR inverters (manufactured by Fronius) and its power stages, which are used in SunPower solar systems and ensure product availability to service warranty claims as per the terms outlined in the Fronius terms of warranty at this time.

If you have further questions, you can send an email to pv-support-usa@fronius.com or call Fronius at 877-376-6487.

Maxeon Solar Technologies

If you own a SunPower system that includes SunPower-branded panels that are manufactured by Maxeon Solar Technologies, Maxeon will meet its warranty obligations for these solar panels at this time.

To learn more about how Maxeon will provide warranty support for your SunPower-branded solar panels, please visit https://maxeon.com/us/sunpower-warranty.

Qcells

Qcells’ product and performance warranty is tied to the serial number and will continue to apply at this time. Please visit https://www.qpartnerus.com/qpp/s/login/ to create a login for your account and start a new case should you need support.

If you have further questions, please call Qcells at (888) 249-7750.

REC420AA Pure-R Solar Panels

REC Solar Pte LTD will honor the terms of the product warranty for the REC420AA Pure-R solar panels used in SunPower solar systems to service accepted warranty claims at this time.

If you have further questions, you can email https://recgroup.com/en-us/contact or call REC Solar at +1 877 785 8055.

New Homes Customers

If your system is activated, please contact residential.service@sunpower.com with questions and refer to the manufacturers above for specific warranty needs.

Lease/PPA customers should contact Launch Servicing Client Support at clientservices@launchservicing.com or call 833-514-1858 between Monday-Friday 7am - 7pm CST.

New Homes Builders

Please reach out to your SunPower contact who can help answer additional questions.